Help your organization flourish by building a strong foundation for success in the workplace. The first step? Conflict management.
Differing perspectives, ideals, and aspirations are potential triggers for conflict in any workplace. It's important to be aware of this inevitability and to know how to tackle the problem. Conflict resolution is one of the keys to running a successful business organization.
Unresolved conflicts can directly impact your business by destroying the collaborative environment and creating hostility among employees. It might even lead to resignations in extreme cases.
But conflict resolution isn't always easy and must be approached carefully. There are several stages in a conflict and timing is crucial in achieving a resolution.
Cooperation is more likely to be achieved in the intial stages of conflict, so an earlier-- but unforced-- intervention tends to be most effective.
If left unresolved, conflict will, of course, negatively impact the workplace. Additionally, if there is too much pressure for the conflict to be resolved immediately, problems may not be carefully addressed and similar disagreements will arise again.
Here are some tips for managing conflicts in the workplace:
According to Forbes.com, defining an acceptable behavior is a positive step in avoiding conflict. Effective communication is achieved when job descriptions are clearly defined and everyone is informed about what is expected of them. It is important to relay the message of what can and can't be tolerated in the workplace.
Listen and be impartial
Understand the nature of conflict, listen to both sides, and then start troubleshooting solutions. It is important to be impartial and maintain an unbiased and unprejudiced view about the matter at hand. Help those around you achieve their objectives. Know the underlying reason for their behaviors and actions. What they say and how they act may be different from how they actually feel.
Do not postpone conflict resolution
If a conflict does flair up, you will likely minimize its severity by dealing with it quickly. Otherwise, the situation could escalate and then eventually affect employee performance. Timing, again, is crucial.
It is also important to ensure that the situation is not addressed hastily without careful consideration. Your decision will directly affect the demeanor and performance of your staff and the outcome of such conflict resolution. Time spent identifying and understanding natural tensions will help to avoid unnecessary conflict.
Conflicts are opportunities
A disagreement can be an opportunity for growth, development, and learning. Divergent positions addressed properly can stimulate innovation and learning in ways that like-minds can’t even imagine. Smart leaders look for the upside in all differing opinions.
Read more on: http://www.forbes.com/sites/mikemyatt/2012/02/22/5-keys-to-dealing-with-workplace-conflict/